Terms and Conditions
Last updated: September 2026
Welcome to LightLife Health Solution. These Terms and Conditions govern your use of our websites, forms, online stores, digital products, programmes, consultations, courses and related services.
By accessing our website, submitting a form, making a booking, creating an account, downloading a resource or purchasing a product or service, you agree to these Terms and Conditions.
1. Who We Are
This website and its related products and services are operated by:
LightLife Health Solution (Pty) Ltd
Registration number: 2024/077223/07
59 Strubens Road
Observatory
Cape Town, 7925
South Africa
Email: [email protected]
Telephone: 083 650 5475
References to “LightLife Health Solution,” “LightLife,” “we,” “us” or “our” in these Terms refer to LightLife Health Solution (Pty) Ltd.
2. Acceptance of These Terms
By using our website, purchasing from us, enrolling in a programme, booking a consultation or accessing our content, you confirm that:
you have read and accepted these Terms and Conditions;
the information you provide is accurate and complete;
you have the legal capacity to enter into an agreement; and
if you are acting for another person or organisation, you have authority to do so.
If you do not agree with these Terms, please do not use our website, products or services.
3. Website Use
You may use our website only for lawful personal or business purposes.
You may not:
interfere with the operation or security of the website;
attempt to obtain unauthorised access to our systems or accounts;
introduce viruses, malicious software or harmful code;
use automated tools to scrape, copy or extract our content;
impersonate another person or provide false information;
use our website or content for fraudulent or unlawful purposes; or
infringe our rights or the rights of another person.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
4. Health and Wellbeing Disclaimer
LightLife Health Solution provides holistic health coaching, healthy-living education, recipe resources, lifestyle programmes, meal-planning information and general wellbeing guidance.
Our information, recipes, programmes, consultations, videos, courses, downloads and communications are provided for educational and general wellbeing purposes. They are not medical advice and must not be treated as a substitute for diagnosis, treatment or advice from a qualified healthcare professional.
LightLife Health Solution does not diagnose, treat, cure or prevent diseases or medical conditions.
You should consult an appropriately qualified healthcare professional before making material changes to your diet, exercise, medication, supplementation or health routine, particularly if you:
have an existing medical condition;
are pregnant or breastfeeding;
take prescription medication;
have allergies or food intolerances;
have a history of disordered eating;
are under medical supervision; or
are uncertain whether a programme or product is suitable for you.
Never disregard professional medical advice or delay seeking treatment because of information obtained from LightLife Health Solution.
If you experience a medical emergency, contact the appropriate emergency services immediately.
5. Individual Results
Health, weight-management and wellbeing results differ from person to person.
Testimonials, case studies, examples and previous client results are provided for illustration only. They do not guarantee that you will achieve the same or similar results.
Your results may depend on factors including your health, age, lifestyle, participation, consistency, personal circumstances and adherence to professional advice.
We do not guarantee any particular weight loss, health improvement, income, financial saving or other outcome.
6. Products and Services
We may offer products and services including:
wellbeing consultations and coaching;
lifestyle and weight-management programmes;
recipe books and e-books;
meal plans, guides and downloadable resources;
online courses and memberships;
workshops and presentations;
nutritional and wellness product information;
water-quality and healthy-home solutions;
physical products supplied by us or third parties; and
other related services.
Descriptions, prices, availability and delivery arrangements may change from time to time.
We take reasonable care to describe our offerings accurately. Minor differences in formatting, presentation, colour, packaging or content may occur.
7. Orders and Acceptance
Submitting an order does not automatically mean that we have accepted it.
An agreement is concluded once:
payment has been successfully processed;
we have confirmed the order or booking; or
access to the relevant product or service has been provided.
We may decline or cancel an order for legitimate reasons, including:
incorrect pricing or product information;
suspected fraud or unauthorised payment;
lack of availability;
technical errors;
geographic or delivery restrictions; or
violation of these Terms.
If we cancel a paid order before providing the product or service, we will refund the applicable amount using the original payment method where reasonably possible.
8. Prices, Currency and Taxes
Prices are displayed in the currency stated on the relevant website, checkout page or offer.
South African prices may be displayed in South African Rand. International products may be displayed in US Dollars or another indicated currency.
You are responsible for any:
currency-conversion charges;
foreign transaction fees;
bank charges;
import duties;
customs charges; or
taxes not expressly included in the displayed price.
We may change prices at any time. A price change will not normally affect a completed and accepted purchase.
9. Payments
Payments may be processed through secure third-party providers such as Stripe, ThriveCart or another approved payment platform.
We do not normally receive or store your complete credit-card or banking details. Payment providers process this information according to their own terms, security procedures and privacy policies.
You confirm that:
you are authorised to use the selected payment method;
the payment information supplied is accurate; and
sufficient funds or credit are available.
Where instalment payments are offered, you remain responsible for completing all agreed payments unless cancellation is permitted under the applicable offer and consumer law.
10. Digital Products and Downloads
Digital products may include e-books, recipe collections, meal plans, worksheets, guides, videos, course content and other downloadable or online materials.
After successful payment, access may be provided through:
email;
a download page;
an online account;
a course platform; or
another electronic delivery method.
You are responsible for providing a correct email address and maintaining access to your account.
Please download and securely store purchased files where permitted. We cannot guarantee permanent availability of every download link or third-party platform.
11. Digital Product Licence
Purchasing or downloading a digital product does not transfer ownership or copyright to you.
You receive a limited, personal, revocable, non-exclusive and non-transferable licence to use the product for your own private, non-commercial purposes.
Unless a separate written licence expressly permits it, you may not:
share purchased files with another person;
forward download links or account credentials;
upload content to a public or shared platform;
resell, sublicense or redistribute our materials;
reproduce materials for clients, groups or organisations;
use the materials as part of your own course, book, programme or service; or
claim our content as your own.
Separate licences may be required for professional, organisational, classroom, group or commercial use.
12. Online Courses, Programmes and Accounts
Access to courses, programmes or membership areas is intended only for the registered participant.
You are responsible for:
keeping your username and password confidential;
ensuring that your account information remains accurate;
preventing unauthorised access to your account; and
notifying us promptly if you suspect unauthorised access.
You may not share, sell or transfer your account or login credentials.
We may suspend access where there is evidence of credential sharing, unauthorised distribution, non-payment, misuse or a material violation of these Terms.
Programme access periods will be stated in the relevant offer. “Lifetime access,” where offered, means access for as long as we continue to make that product available on the relevant platform, subject to reasonable technical, commercial and legal limitations.
13. Consultations and Coaching
Consultations and coaching sessions must be booked through the designated booking process.
Please give at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Late cancellations or missed appointments may be treated as used and may not qualify for a refund or replacement session. We may make reasonable exceptions for genuine emergencies.
If we must cancel a session, we will offer a replacement appointment or an appropriate refund.
Coaching requires your active participation. You remain responsible for your decisions, conduct, health choices and implementation of any information discussed.
14. Participant Responsibilities
When joining a programme or consultation, you agree to:
provide honest and relevant information;
disclose known health concerns where appropriate;
seek medical advice when necessary;
follow safety instructions;
respect other participants and their privacy;
avoid abusive, threatening or disruptive behaviour; and
take personal responsibility for your decisions and actions.
We may remove a participant whose conduct creates a safety concern, disrupts a programme or materially violates these Terms.
15. Supplements and Third-Party Products
We may provide general information about nutritional supplements, wellness products, water-treatment systems or other third-party products.
Product availability, ingredients, formulations, warnings, prices and packaging may change. Always read the current product label and instructions before use.
You are responsible for checking:
ingredients and allergens;
recommended use;
contraindications;
interactions with medication; and
suitability for your circumstances.
Where products are supplied by another company, that supplier’s warranties, return policies and terms may also apply.
References to third-party products do not constitute medical advice or a guarantee of suitability or results.
16. Food Allergies and Recipe Use
Recipes and meal plans may contain or come into contact with allergens, including nuts, dairy, eggs, gluten, soy, seafood or other ingredients.
You are responsible for:
checking every ingredient and product label;
making appropriate substitutions;
avoiding ingredients that may cause an adverse reaction;
applying safe food-handling practices; and
obtaining professional advice where required.
Ingredient brands and formulations can change. We cannot guarantee that a recipe is completely free from a particular allergen unless expressly confirmed for a specific product.
17. Refunds and Cancellations
Refund eligibility depends on the type of product or service purchased, the specific offer and applicable South African consumer law.
Digital products
Because digital products can often be accessed or downloaded immediately, refunds may be restricted after access or delivery has occurred, except where:
the product is defective;
the product was materially misrepresented;
we fail to provide the purchased product;
a refund is required by law; or
the specific offer includes a stated refund guarantee.
A change of mind after downloading or accessing a digital product does not automatically qualify for a refund.
Consultations and programmes
Refunds for consultations, coaching and programmes will depend on:
whether the service has started;
sessions already delivered;
resources or digital materials already supplied;
the cancellation terms shown at purchase; and
rights provided under applicable law.
Physical products
Returns of physical products are subject to the applicable supplier’s policy and mandatory consumer rights.
To request assistance, email [email protected] with your name, order details and reason for the request.
Nothing in these Terms removes rights that cannot legally be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable law.
18. Copyright and Intellectual Property
All content created, published or provided by LightLife Health Solution—including recipes, recipe collections, meal plans, e-books, guides, course materials, videos, photographs, illustrations, graphics, worksheets, programme frameworks, coaching materials, website copy, branding, logos, downloads and promotional content—is owned by or licensed to LightLife Health Solution.
This content is protected by applicable copyright, trademark and intellectual-property laws.
Except for the limited personal licence expressly granted with a purchase or download, no ownership or intellectual-property rights are transferred to you.
Unless we provide prior written permission, you may not:
copy, reproduce, scan or republish our content;
distribute or share our content in print or digital form;
upload it to another website, platform, group or file-sharing service;
sell, rent, sublicense or commercially exploit it;
translate, adapt or create derivative products from it;
remove copyright, trademark or ownership notices;
use our photographs, illustrations, branding or logos;
present our recipes, programmes or materials as your own;
share purchased downloads, course access or login credentials;
use our content to create a competing book, course, programme, website, application, product or service; or
upload or use our protected content to train, develop, test or operate an artificial-intelligence system without our written permission.
You may quote a limited portion of our publicly available written content where legally permitted, provided that you clearly credit LightLife Health Solution and include a link to the original source.
Unauthorised use may result in the suspension of access, a demand to remove or cease using the material, recovery of applicable losses and reasonable legal enforcement.
Third-party names, trademarks, images and content remain the property of their respective owners.
Copyright © 2026 LightLife Health Solution (Pty) Ltd. All rights reserved.
19. Protection of Confidential Materials
Any material clearly identified as confidential, proprietary, members-only or restricted must be treated as confidential.
You may not disclose, reproduce or use confidential programme methods, business information, unpublished materials or participant information for any purpose outside the service for which it was provided.
This obligation continues after your programme, membership or business relationship with us ends.
20. Trademarks and Branding
The LightLife Health Solution name, logos, programme names, visual identity and associated branding may be trademarks or proprietary brand assets of LightLife Health Solution.
You may not use them in a manner that suggests:
ownership;
endorsement;
partnership;
sponsorship;
affiliation; or
authorisation
without our prior written permission.
21. Testimonials, Reviews and User Content
If you voluntarily provide a review, testimonial, photograph, video, comment or success story, you retain ownership of your original content.
We will request appropriate permission before using identifiable testimonials, photographs or personal success stories for marketing purposes.
Where permission is given, you grant us a non-exclusive licence to use the approved material in the agreed media and context.
You may withdraw consent for future use by contacting us. Withdrawal will not necessarily affect material already lawfully printed, published or distributed before the withdrawal was received.
You must not submit content that is false, defamatory, unlawful or infringes another person’s rights.
22. Affiliate Links and Recommendations
Some pages or communications may contain affiliate links. We may receive a commission if you purchase through one of these links, at no additional cost to you.
Affiliate relationships do not change our intention to provide honest information. However, you remain responsible for assessing whether a third-party product is suitable for you.
Purchases from third-party sellers are governed by that seller’s terms, warranties, delivery arrangements and refund policies.
23. Privacy and POPIA
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, our Privacy and POPIA Notice and other applicable legislation.
Our Privacy and POPIA Notice explains:
what personal information we collect;
why we collect and use it;
when it may be shared;
how it is protected;
how long it may be retained; and
your rights regarding your personal information.
Please read our Privacy and POPIA Notice:
Download our PAIA Manual: Link here
Marketing consent is optional. You may unsubscribe from marketing emails using the unsubscribe link provided or by contacting us.
Operational messages relating to a purchase, booking, requested resource, programme or account may still be sent when necessary to provide the requested service.
24. PAIA Manual
Our Promotion of Access to Information Act Manual explains how qualifying requests for access to records may be submitted.
The PAIA Manual is available here:
Download our PAIA Manual: Link here
Requests may also be sent to our Information Officer:
Marc Friederich
Email: [email protected]
25. Third-Party Platforms and Links
We may use or link to third-party platforms for:
website hosting;
payments;
bookings;
email delivery;
messaging;
online courses;
downloads;
analytics;
customer management; and
product fulfilment.
These platforms operate under their own terms and privacy policies.
We are not responsible for the independent content, security, availability or conduct of third-party platforms, except to the extent that applicable law makes us responsible.
A link to another website does not necessarily mean that we endorse all content, products or services available there.
26. Website Availability and Accuracy
We take reasonable steps to keep our website and information accurate and available.
However, we do not guarantee that:
the website will always be uninterrupted or error-free;
every error will be corrected immediately;
all content will remain permanently available;
third-party platforms will always function; or
every piece of information will always be complete or current.
We may update, suspend, withdraw or replace website content, products or services where reasonably necessary.
27. Limitation of Liability
To the fullest extent permitted by law, LightLife Health Solution will not be liable for indirect, incidental, special or consequential loss arising from the use of our website, content, products or services.
This may include loss caused by:
reliance on general educational information;
failure to seek appropriate professional advice;
misuse of a product or programme;
failure to disclose relevant health information;
unauthorised sharing of account credentials;
third-party platforms or services;
circumstances beyond our reasonable control; or
failure to follow supplied instructions and warnings.
Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability for gross negligence, intentional misconduct or any liability or consumer right that cannot lawfully be excluded.
28. Indemnity
To the extent permitted by law, you agree to compensate LightLife Health Solution for reasonable losses, claims or expenses arising directly from:
your unlawful use of our website or content;
your infringement of our intellectual-property rights;
your unauthorised distribution or resale of our materials;
information or content unlawfully submitted by you; or
your material violation of these Terms.
This provision does not apply where the loss was caused by our gross negligence or unlawful conduct.
29. Force Majeure
We will not be responsible for delays or failure caused by circumstances reasonably beyond our control, including:
natural disasters;
fire or flooding;
power or internet outages;
platform or payment-provider failures;
government restrictions;
strikes;
civil unrest;
epidemics or public-health emergencies; or
other unavoidable events.
Where possible, we will take reasonable steps to minimise disruption and resume the affected service.
30. Complaints and Disputes
If you have a complaint, please contact us first so that we can try to resolve it directly.
Email: [email protected]
Please include:
your name and contact details;
the relevant order, booking or programme;
a description of the concern; and
the outcome you are requesting.
We will endeavour to respond within a reasonable period.
Nothing in these Terms prevents you from approaching an appropriate consumer-protection body, court, regulator or other authority where you are entitled to do so.
Privacy complaints may also be submitted to the Information Regulator of South Africa after you have first given us a reasonable opportunity to address the concern.
31. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be subject to the jurisdiction of the appropriate South African courts, without preventing a consumer from exercising any mandatory right available under applicable law.
32. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
33. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
34. Entire Agreement
These Terms, together with the relevant offer, checkout information, programme conditions, Privacy and POPIA Notice and any expressly incorporated policies, constitute the agreement between you and LightLife Health Solution regarding the relevant product or service.
35. Changes to These Terms
We may update these Terms when our business, products, platforms or legal obligations change.
The current version will be published on this page with its updated date.
Material changes will apply prospectively unless applicable law requires otherwise. Your continued use of the website after an update constitutes acceptance of the revised Terms.
36. Contact Us
For questions about these Terms and Conditions, please contact:
LightLife Health Solution (Pty) Ltd
Registration number: 2024/077223/07
59 Strubens Road
Observatory
Cape Town, 7925
South Africa
Marc Friederich
Email: [email protected]
Telephone: 083 650 5475
Copyright © 2026 LightLife Health Solution (Pty) Ltd. All rights reserved.