Last updated: April 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, book a consultation, download resources, join a programme, or contact us.
1. Who We Are
This website is operated by:
LightLife Health Solution
Marc Friederich
59 Strubens Road
Observatory
Cape Town, 7925
South Africa
Email: [email protected]
LightLife Health Solution provides holistic health and wellbeing coaching, educational resources, recipe e-books, online courses, product information, and related wellbeing solutions.
2. Information We May Collect
We may collect personal information when you interact with our website, forms, bookings, products, services, or communications.
This may include:
your name
email address
phone number
billing or delivery details
order details
booking or appointment information
messages or enquiries you send to us
programme or course registration details
payment confirmation details
website usage information, such as browser type, pages visited, and general location data
We do not intentionally collect unnecessary sensitive personal information.
3. How We Use Your Information
We may use your information to:
process your orders or bookings
deliver digital products, recipe e-books, guides, or online resources
provide coaching, programme support, or customer service
respond to enquiries
send appointment confirmations or reminders
send relevant updates, offers, newsletters, or wellbeing information
improve our website, services, products, and communication
manage payments, invoices, and customer records
comply with legal, tax, accounting, or regulatory obligations
You may unsubscribe from marketing emails at any time.
4. Health and Wellbeing Information
Because LightLife Health Solution provides wellbeing-related education and coaching, you may choose to share information about your health goals, lifestyle, weight management journey, digestion, energy, nutrition habits, or wellbeing challenges.
We use this information only to support your enquiry, coaching relationship, programme participation, or requested service.
Our content and services are for educational and wellbeing purposes only and do not replace professional medical advice, diagnosis, or treatment.
5. Payments
If you purchase a product or service, your payment may be processed through a secure third-party payment provider.
We do not store your full credit card or banking details on our website unless this is handled securely by an approved payment processor.
Please review the privacy policy and terms of any third-party payment provider used at checkout.
6. Digital Products, Courses and Downloads
When you purchase or access digital products, recipe e-books, online courses, guides, meal plans, or downloadable resources, we may collect the information needed to deliver your purchase and provide access.
This may include your name, email address, order details, course access details, and communication history.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve your browsing experience, understand website traffic, remember preferences, and support security and basic analytics.
Cookies may also be used by third-party tools such as website platforms, booking systems, payment processors, analytics tools, or embedded content providers.
You can usually disable cookies in your browser settings, although some website features may not work properly without them.
8. Third-Party Services
We may use trusted third-party platforms to help operate our business, including website hosting, email communication, payment processing, online course delivery, booking systems, analytics, and customer support tools.
These third parties may process limited personal information only as needed to provide their services.
Examples may include website platforms, payment providers, email marketing tools, booking tools, course platforms, or product suppliers.
Their own privacy policies and terms may also apply.
9. Sharing Your Information
We do not sell your personal information.
We may share limited information only when necessary to:
process payments
deliver products or services
manage bookings or course access
comply with legal obligations
work with trusted service providers
protect our business, website, customers, or legal rights
10. International and South African Customers
LightLife Health Solution may serve customers in South Africa, the USA, and other international markets.
Depending on which website, store, course platform, payment provider, or service you use, your information may be processed in South Africa or by trusted international service providers.
By using our website and services, you understand that your information may be processed using secure third-party systems outside your country of residence.
11. South African Store Notice
Where applicable, our South African store is intended for customers based in South Africa, with prices listed in South African Rand (ZAR).
For USA or international orders, please use the appropriate international store or product page, where prices may be listed in US Dollars (USD).
12. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, email system, online platform, or digital transmission can be guaranteed to be completely secure.
13. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, order records, legal compliance, accounting, tax purposes, and ongoing communication where permitted.
14. Your Rights
You may contact us to:
request access to your personal information
correct or update your personal information
unsubscribe from marketing communication
request deletion of your information, where legally possible
ask how your information is being used
To make a request, please email:
15. Email Communication
If you subscribe to our newsletter, download a resource, join a programme, book a consultation, or purchase a product, we may send you relevant communication related to your enquiry, order, programme, or wellbeing interests.
You can unsubscribe from marketing emails at any time by using the unsubscribe link where available or by contacting us directly.
16. Links to Other Websites
Our website may contain links to third-party websites, booking pages, payment providers, course platforms, product suppliers, social media pages, or external resources.
We are not responsible for the privacy practices, content, or policies of external websites.
Please review their privacy policies before submitting personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, with the updated date shown at the top.
Continued use of our website means you accept the updated Privacy Policy.
18. Contact Us
For any questions about this Privacy Policy or your personal information, please contact:
LightLife Health Solution
Marc Friederich
59 Strubens Road
Observatory
Cape Town, 7925
South Africa
Email: [email protected]